Loan Servicing for Credit Unions

As a complex, high-stakes process that spans the entire loan cycle, loan servicing consumes resources that are better spent on member-facing activities. Get help from the experts for proper loan management, delivering full focus and expert handling to save you time and effort.

Cooperative Business Services is your trusted Credit Union Service Organization (CUSO) that lifts that administrative burden. We help you manage the loan after it’s approved and funded, and continue until it’s fully repaid.

A Servicing Partnership That Prioritizes Your Members

Outsourcing loan servicing to a CUSO expert gives several advantages that keep your operations running smoothly and efficiently. At CBS, we specialize in providing credit unions with reliable loan servicing, operating with a similar “member-first” philosophy to ensure every experience aligns with your organization’s values and commitment to its members.

Reduce your operational costs and burden: Replace time-consuming payment processing and reporting tasks with a streamlined process.
Strengthen compliance and mitigate risk: Implement robust risk management strategies to stay ahead of state and federal regulations, protecting your credit union from potential legal and financial liabilities.
Deliver an exceptional member experience: Give your members a professional, responsive, and seamless point of contact throughout their loan.
Free your team to focus on growth: Reallocate your top talent from back-office administration to new loan origination and strengthening member relationships.

Comprehensive Servicing for Your Entire Portfolio

As an expert financial services organization for credit unions, we are dedicated to offering strategic guidance to ensure smooth, effective loan management. Learn how we support your operations through our specific areas of expertise.

Commercial Loan Servicing

Trust us for expert management of complex commercial loans. We can help maintain the security interests in a borrower’s collateral as perfected, valid, and superior to those of other creditors. We also offer monitoring of financial covenants and risk rating adjustments, as well as management of revolving lines of credit and complex borrowing base certificates.

Commercial Mortgage Servicing

Mortgage lenders rely on reliable servicing, from payment collection and escrow analysis to year-end tax reporting. Choose CBS when you need timely and accurate processing of all principal and interest payments. We can provide full management of escrow accounts, including payment of property taxes and insurance premiums. Our experts handle various member inquiries and deliver reporting with utmost professionalism.

The CUSO Difference: Why a Partner Is Better Than a Vendor

Discover why CBS is the superior choice over a generic loan servicing company.

Trusted partner: We share your values and serve your members with the same care and respect that you do. We’re a partner, not a third-party vendor, offering support, training, and consultation.
Credible credit union expertise: Our systems and staff are specifically designed to meet regulatory and operational requirements.
A seamless extension of your team: We operate as a true extension of your institution, providing transparent, real-time reporting that gives you full visibility into the loan through our web-based ExRA app.

Focus on Your Members, Not Your Paperwork

Let CBS manage the complexities of loan servicing so you can dedicate your resources to what matters most — your members. We are ready to support you throughout the entire loan management process to streamline your operations. Contact us today to discuss your servicing needs.